Frequently Asked Question

Error

1. First try to sign out and sign in. If the problem still persists follow step no 2.

2. Clear Microsoft Teams cache

Steps to clear cache

1. Fully close Microsoft Teams and Outlook.
   1. Right click the Teams icon in your icon tray in the bottom right corner of your screen, then click Quit.
      In Outlook, select the File menu and choose Exit.
2. While holding the Windows () key, press R to open Windows Run, then copy and paste the following into the box and click OK:

   %appdata%\MicrosoftCopy

   
3. Find the Teams folder, then right click it and select Delete.
   
4. Relaunch Microsoft Teams. You should now be prompted to sign back into Teams.